I'm not too sure whether I'm referring to my own stupidity or to that of the company, Homeland Housewares, but I suppose that it could apply to both.
Anyway, if you've read the previous post about this little episode, you'll know all about what I'm discussing here.
On Wednesday, the day after my credit card was charged, the stupid package arrives with the damn blender. I was so angry... I had been told that the order had been canceled, but then there it was. WABAM! Just like that.
So I sent it back.
I got yet another notice from the post office that the stupid blender was there, so I went in and told them to send it back again.
At long last, Homeland Housewares gets the idea, and refunds my money....
Minus all the shipping and handling.
I'm so ticked about that. Over $60 for a product that I canceled the order for four days before it was even shipped, and I had to pay for all the shipping to me, and the shipping back to them! Talk about ridiculous.
Spread the word... don't shop with these clowns.
Showing posts with label scam. Show all posts
Showing posts with label scam. Show all posts
Sunday, September 20, 2009
Tuesday, September 8, 2009
Homeland Housewares - Just Don't Bother
Before I begin here, I just wanted to apologize for not posting for so long. It's been hectic with all the back to school stuff, and I was working some extra hours to pay for my textbooks... Yeah, it's been a long couple of weeks.
Anyway, on to the true topic of this post: Homeland Housewares.
In case you have no idea what I'm talking about, Homeland Housewares is the company that manufactures The Magic Bullet, a glorified blender. Chris (my fiancé for those who don't know) and I were up at three in the morning, watching TV, when we came across the ridiculously long commercial for The Magic Bullet. Whether it was absolute exhaustion, pure stupidity, or both, I said, "Hey, I should order that!" And that is how it all got started.
I placed the order with a friendly CSR and went to bed. The next day, not even twelve hours later, Chris and I were walking around the mall when he suggested that we should look in Showcase, a as-seen-on-tv type of place. You can probably see where this is going... Yes, The Magic Bullet was there.
Thinking that I could just save on shipping costs, I called the customer service number that Homeland Housewares gave me, only to find that it wasn't even in service. I called the sales number back, thinking it an honest mistake, but the CSR told me that I had the right number, and that she had tried it as well and it wasn't working. She said that I couldn't cancel my order through her and that I would just have to wait until the number was back up and working.
Sure.
I went back to Showcase, and the friendly employee there revealed that the customer service number that I was given was indeed wrong. She handed me the store phone and told me to call the correct number, and so I did.... Only to be told that the purchase had already been shipped and that it was impossible to cancel the order.
Uh huh... and I'm the queen of England. Here is how I know that it hadn't been shipped:
1) It was less than twelve hours after I placed the order
2) It was SATURDAY, and Homeland told me that the product was being shipped by regular post. Hmm.
3) Monday was a holiday in Canada, so nothing was going to be moving until Tuesday
Obviously I argued with the rep... who said that he would get his supervisor for me. After putting me on hold for half an hour (likely hoping that I'd hang up), I was cold transferred to someone else. THAT person said that she'd cancel my order, but that I should call back on Tuesday (how convenient) to confirm the cancellation, and then she hung up without further adieu.
Well, today is Tuesday. First thing in the morning my credit card says that I was charged for this product from Homeland Housewares.
Guess who's not going to get their money.
Anyway, on to the true topic of this post: Homeland Housewares.
In case you have no idea what I'm talking about, Homeland Housewares is the company that manufactures The Magic Bullet, a glorified blender. Chris (my fiancé for those who don't know) and I were up at three in the morning, watching TV, when we came across the ridiculously long commercial for The Magic Bullet. Whether it was absolute exhaustion, pure stupidity, or both, I said, "Hey, I should order that!" And that is how it all got started.
I placed the order with a friendly CSR and went to bed. The next day, not even twelve hours later, Chris and I were walking around the mall when he suggested that we should look in Showcase, a as-seen-on-tv type of place. You can probably see where this is going... Yes, The Magic Bullet was there.
Thinking that I could just save on shipping costs, I called the customer service number that Homeland Housewares gave me, only to find that it wasn't even in service. I called the sales number back, thinking it an honest mistake, but the CSR told me that I had the right number, and that she had tried it as well and it wasn't working. She said that I couldn't cancel my order through her and that I would just have to wait until the number was back up and working.
Sure.
I went back to Showcase, and the friendly employee there revealed that the customer service number that I was given was indeed wrong. She handed me the store phone and told me to call the correct number, and so I did.... Only to be told that the purchase had already been shipped and that it was impossible to cancel the order.
Uh huh... and I'm the queen of England. Here is how I know that it hadn't been shipped:
1) It was less than twelve hours after I placed the order
2) It was SATURDAY, and Homeland told me that the product was being shipped by regular post. Hmm.
3) Monday was a holiday in Canada, so nothing was going to be moving until Tuesday
Obviously I argued with the rep... who said that he would get his supervisor for me. After putting me on hold for half an hour (likely hoping that I'd hang up), I was cold transferred to someone else. THAT person said that she'd cancel my order, but that I should call back on Tuesday (how convenient) to confirm the cancellation, and then she hung up without further adieu.
Well, today is Tuesday. First thing in the morning my credit card says that I was charged for this product from Homeland Housewares.
Guess who's not going to get their money.
Subscribe to:
Posts (Atom)
